What is Afterpay?
Afterpay is a service that allows you to make purchases now and pay for them in four payments made every 2 weeks without interest. The first payment is made at checkout.
How do I use Afterpay?
Simply shop online and add items to your shopping bag and checkout as normal. At the checkout choose Instalments with Afterpay as your payment method. First-time customers will need to register with Afterpay and provide payment details, and returning customers simply log in to make their purchase. It’s that easy!
Please note that all items in your shopping bag must be eligible for Afterpay. A minimum purchase amount may apply and you must meet additional eligibility requirements to qualify.
Where can I use Afterpay?
Afterpay can only be applied to purchases made online at www.emeelavie.com.
Can I use Afterpay if I’m an international customer?
Afterpay is only available to customers with a US or Canadian billing address, shipping address, credit card and mobile phone number. Customers with international billing addresses, shipping addresses, and/or phone numbers will not be able to set up an account with Afterpay.
How does the payment schedule work?
All customers are required to make their first payment at the time of purchase, with the remaining three payments deducted every two weeks from your chosen payment method. If you choose to make additional payments before your scheduled pay dates, you may do so through your Afterpay account.
You can log in to your Afterpay account to view your payment schedule and make a payment before the due date if you choose to do so.
Where can I find common questions about payments?
Check out the Afterpay Payments FAQ.
What is your price adjustment policy?
Afterpay purchases are not eligible for price adjustments.
When will my items be delivered if I use Afterpay?
Afterpay orders will be delivered in the same timeframe as if you had paid without Afterpay at checkout. Your order will be picked, packed and shipped as normal with our standard shipping timelines.
Yes, transaction value limits of $1000 apply to purchases made on www.emeelavie.com using Afterpay.
What products are not eligible for purchase using Afterpay?
Afterpay is not available on purchases of gift cards and pre-order items. If you are intending to purchase gift cards or pre-order items along with Afterpay-eligible products, you will need to place two separate orders.
How do I return or exchange an item purchased using Afterpay?
If you have changed your mind, you can return your Afterpay purchase in-store or by mail for a refund. Afterpay purchases returned in-store can only be refunded on an EMÉE gift card or a debit card. Note that for in-store returns, Afterpay will continue taking the installments from your account until the full payment is complete. Purchases returned by mail will be refunded directly to your Afterpay account. Please check that your return or exchange meets our Return Policy here. Afterpay will be notified of the return and process the appropriate refunds. Do not return your purchase directly to Afterpay.
If you believe that there is a fault or problem with your Afterpay purchase payment, please contact Afterpay customer support at firstname.lastname@example.org.
Can I make a partial return?
A partial return (eg. 1 item from a purchase of 2 items) can take up to 20 days to be processed and updated on the financial side.
Where can I find out more about Afterpay?
If you have any questions about your Afterpay account, please contact Afterpay directly via a web form found here.